Getac Laptop Touch Screen Not Working: Troubleshooting and Solutions

Getac Laptop Touch Screen Not Working

Getac Laptop Touch Screen Not Working, If you’re using a Getac laptop, particularly a touch screen one, there may come a time when the touch feature is no longer available or working. Oh don’t worry; you are not the only one. It is a fairly frequent problem, and it is usually possible to address it by performing certain basic actions. In this article, you will find steps that can help you fix your Non-working Getac Laptop Touch Screen. starting from simple solutions to complex ones, we have got you all covered. 

Understanding the Problem 

Why is My Getac Laptop Touch Screen not Working? 

Various causes lead to the failure of the touch screen on your Getac laptop. It could be as a result of a fault in software, or drivers or it could also be a hardware problem. Evaluating the problem is the first step towards solving it, to start with, one needs to diagnose the issue. 

In most cases, problems are experienced in the touch screen of a device, mainly arising from the following causes: 

  1. Software Glitches: There are cases when the operating system or some applications negatively affect the touch screen. 
  2. Driver Problems: Faulty or missing drivers for the touchscreen hardware can also be another reason why it may not be functioning properly. 
  3. Hardware Issues: Tangible issues that can also result in touch screen issues are related to the physical damage of the device hardware or malfunction of the touch-sensitive component of the equipment. 
  4. Calibration Issues: Mis-calibration may lead to touch screen sensitivity issue or even the screen’s inability to respond properly to a touch. 

Initial Troubleshooting Steps 

1. Restart Your Laptop 

In addition, one should try to reconnect a laptop to the Internet because mere rebooting of it may solve transient problems with the touch screen. 

  1. Make sure you are logged into the correct course site and that all applications are closed and any work is saved. 
  2. On the keyboard press the Windows Logo and click on Restart on the Start menu. 
  3. In case the touch screen did not work before the laptop restarted, one should check if it is working after the laptop has been restarted. 

2. Check for Windows Updates 

This is because the working of all other hardware components including the touch screen is highly dependent on the operating system and hence updating it is very essential. 

  1. How to get to Windows Update click the Start menu and go to Settings > Update & Security. 
  2. Click check for updates. 
  3.  If there are patches, update them and make your laptop shut down and restart. 

3. Touch screen and/or enable touch screen in the device manager. 

At other times, the touching option on the Device Manager might be inactive. 

  1. Right-click on Computer then click on Properties, after that click on Device Manager. 
  2. Under the category of input devices, expand Human Interface Devices. 
  3. For the touch screen to work, Click on Start then go to the control panel go to Hardware and Sound Then click on Human Interface Devices Double click on the HID-compliant touch screen Click on Enable. 

4. Advanced Troubleshooting  

Update Touch Screen Drivers

Corrupt or outdated downloaded drivers can cause the touch screen to fail or stop working. Updating the drivers can help in many instances. 

  1. Go to the Open Device Manager and then expand Human Interface Devices. 
  2. Go to the HID-compliant touch screen and right-click on it, then select Update driver. 
  3. Select Search automatically for updated driver software. 
  4. Are there any updates for my computer? Surely, with that, just click on the update option on the screen to download any available updates. 

5. Reinstall Touch Screen Drivers 

However, if this does not suffice then one may have to directly reinstall the drivers. 

  1. On a Windows computer, open Device Manager and find a HID-compliant touch screen; right-click on the device and choose to uninstall the device. 
  2. Restart your laptop. After that, the drivers should be re-installed in the Windows automatically. 
  3. If there is still no reaction of the touch screen, go to Getac’s website and download the most recent drivers to install by yourself. 

6. Calibrate the Touch Screen 

If calibrated wrongly the touch screen will either become insensitive or give out an inaccurate reading. 

  1. Open Start, click on Control Panel from the options list click on Hardware and Sound, and finally, Tablet PC Settings. 
  2. Under the Display tab, you will find an option labeled as Calibrate, click on it. 
  3. To confirm touchscreen calibration, click on next, which requires the users to follow on-screen instructions to perform touchscreen calibration. 

Dealing with Hardware Issues 

7. Inspect for Physical Damage 

Insert your finger and see if there are any scratches or crackles on the surface of the touch screen. Harm to the physical layer can lead to a failure in the basic sense, namely, the touch screen. If any of these are severed you may need to change the screen completely. 

8. Check Touch Screen Connections 

This could be related to a loose or disconnected cable to the touch screen that might make it non-functional. 

  1. Shut down your laptop and make sure to also detach the cord when it is not in use. 
  2. Gently take off the back cover to check the connections of the touch screen. 
  3. Check to confirm all the cables are well connected. If this is something that you are not comfortable doing all by yourself then you can seek help from a professional. 
  4. Software Solutions 

9. Perform a System Restore 

If the touch screen does not work, and this problem started recently with the installation of a particular software or update, then, a system restore can be an option. 

  1. The former will require you to click on the Start button followed by Control Panel > System and Security > System. 
  2. Next, click on System Protection and then on System Restore. 
  3. Select a desired point of restoration before the onset of the problem with the touch screen and follow the corresponding steps. 
Reset Your Laptop 
  1. Finally, there is the option to reinstall the operating system of your laptop in case all other options fail. It will delete all the data and the programs that were installed so ensure that you have backed up all your files. 
  2. Click on Start, then type Recovery in the search bar and click on Recovery on the left side of the window. 
  3. Under Reset this PC, click on Get Started. 
  4. Select to keep your files or to remove all of them and proceed to complete the process of laptop resetting. 

Under what circumstance for a professional help 

 11. Contact Getac Support 

 If for some reason your Getac touch screen is not working after trying all the above steps Getac support should be contacted. They may be able to offer more help and see if your laptop requires fixing or if it should be replaced. 

12. Visit a Professional Technician 

There are occasions when it is wise to either call or carry your laptop to a professional technician. They have all the equipment and knowledge to address the problem with the hardware you may not be in a position to attend to on your own. 

Preventative Measures 

13. Keep Your System Updated 

Far-reaching as this sounds, it remains a fact that a simple problem such as a malfunctioning touch screen can be solved by updating your operating system and drivers. 

14. This mobile computing device 

Laptops with touch screens can be sensitive to physical shocks that can damage the touch screen in case you drop or handle it roughly. 

15. Use a Screen Protector 

An example of accessory that can be useful is the screen protector since it can minimize scratches and any other form of damage that may impair the touch screen. 


A non-functional touch screen on a Getac notebook can become quite irritating, but you can fix it using these simple steps. To begin with, one can easily reboot his/her laptop, in case the touch screen is not working; this should be greeted by the monitor springing back to life, something that has been confirmed by several users of touchscreen laptops. At the end of the day, do not be shy to consult a professional in case all else fails. To sum up, care for the laptop and updates can also help to avoid many touch problems in the future. 


  1. Recently, I updated the Windows 10 on my Getac laptop and it ruined the touchscreen functionality, what could be a possible reason for that? 

 If a new update of Windows is installed there are abrupt changes in drivers and other related software which may disturb the system. Perhaps you can update the touchscreen drivers or restore the system to a time before the update was made. 

  1. Cyp Even though customers like using the touch screen function of the Getac laptop, is it possible to operate it without it? 

 Yes, even if for some reason the touch screen on the Getac laptop is not working, it is still possible to operate it with the help of a mouse and a keyboard. However, it’s optimal to diagnose and solve the issues affecting the touch screen for proper working. 

  1. Can I continue to use the touch screen or is it physically damaged beyond repair? 

There will always be apparent signs of the mishap, for instance, chips, scratches, or blanch changes in the coloring. If the screen appears to be punctured, it must be replaced If it appears so then it probably has to be replaced. 

  1. What is the disclosure period for touchscreen drivers? 

 Another reason for which it is recommended to look for driver updates is approximately every 6 months or when having problems with a touch screen. 

  1. Is it possible for me to diagnose the problem that is causing a touch screen malfunction and also repair it on my own or I will require the help of a technician? 

 Like most forms of technology, a vast number of touchscreen problems can be resolved through basic troubleshooting. But if you cannot or are not willing to perform the above, checks involving the hardware or if the issue continues unresolved, then it is advisable to consult a professional. 


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